At Era Auto, we attach great importance to the protection of personal data and the privacy of personal life. The purpose of this Privacy and Cookie Policy is to inform you about the personal data collected during your visit to the www.flamingo.ba website and the cookies used on our site.
- What is a Cookie? Cookies are small text files consisting of letters and numbers stored on your device or network server by browsers through websites you visit. As ERA AUTO d.o.o. (“Company”), we use cookies, pixels, and similar technologies to enhance the experience of our visitors during their visit to our website www.flamingo.ba and to send contact forms via this address. We use cookies in compliance with the Law No. 6698 on the Protection of Personal Data ("Law") and the regulations, notices, and decisions published by the Personal Data Protection Authority. As a company, we reserve the right to modify, regulate, add new provisions, or remove existing ones from this Privacy and Cookie Policy. You can always access our Personal Data Protection and Processing Policy and the Clarification Text about the Protection of Personal Data at www.flamingo.ba.
- Purpose of Using Cookies We use the data collected through cookies from users visiting our website for the following purposes:
- To improve the services provided by increasing the functionality of the website.
- To enhance the existing website and offer new features, personalizing them according to your preferences.
- To ensure the legal and commercial security of both you and the Company.
- To integrate and analyze the different servers on which the website operates, improving performance, determining the number of visitors, adjusting performance settings accordingly, or making it easier for visitors to find what they are looking for.
- To enhance functionality and ease of use, enabling sharing on third-party social media platforms.
- To conduct personalization, targeting, and advertising activities, showing advertisements related to visitors' interests based on the pages they view.
- Method of Collecting Personal Data and Legal Grounds Your personal data will be collected by our Company through electronic channels such as our website, mobile applications, social media accounts, email; or physical channels such as postal service, fax, and face-to-face meetings, based on legal grounds such as establishing or performing a contract, fulfilling legal obligations, establishing, using, and protecting a right, and our legitimate interests in line with Articles 5 and 6 of the Law. Based on your preferences, users may request to delete their records from our system. Our website contains links to other websites. www.flamingo.ba is not responsible for the privacy policies and content of these external websites.
- Transfer of Personal Data Under this Privacy and Cookie Policy, we may share your personal data with our business partners, suppliers, group companies, authorized public institutions, and other private individuals both within the country and abroad, limited to the following purposes and in accordance with relevant legislation:
- Business Partners: Sharing information to announce services that may interest you.
- Suppliers: Sharing information to enhance services, such as email sending, data analysis, and similar activities related to our commercial operations.
- Authorized Public Institutions: Sharing information with law enforcement, government institutions, regulatory bodies, or other parties with appropriate legal authority or justification as permitted or required by law to protect the rights, interests, and security of our Company or third parties.
- Third Parties: Sharing personal data with third parties selected for commercial purposes such as marketing, subject to your consent.
- Cookies Used on Our Website Cookies are used to ensure the proper functioning of the website, analyze and improve its performance, and personalize it for ease of use and advertising activities.
- Necessary Cookies: Essential cookies required for the basic functions of the website to ensure its proper functioning.
- Performance and Analysis Cookies: Used to analyze the usage of our website to improve the services we offer.
- Functionality Cookies: Used to remember your preferences and personalize the services on the website.
- Advertising Cookies: Used for marketing purposes, tracking clicks on advertisements and the usage of services on websites linked through advertisements.
- Social Media Cookies: Used to enable connection with social media accounts, login, and the use of information from your social media accounts for personalized advertising.
- Use and Control of Cookies You have the right to personalize your cookie preferences by changing your browser settings. If your browser supports this option, you can change the cookie preferences through browser settings. Depending on the features provided by the browser, you may block cookies, receive warnings before cookies are used, or disable or delete certain cookies. You can manage cookie preferences on each device separately.
- Your Rights as a Data Subject
- Under Article 11 of the Law, as a data subject, you have the following rights:
- Learn whether your personal data is processed.
- Request information if your personal data has been processed.
- Learn the purpose of processing your personal data and whether it is used for the intended purpose.
- Learn the third parties to whom your personal data has been transferred within or outside the country.
- Request correction of your personal data if it is incomplete or inaccurate and request that this correction be communicated to third parties.
- Request deletion or destruction of your personal data when the reasons for processing no longer exist.
- Object to the processing of personal data through automated systems if it results in an unfavorable outcome for you.
- Request compensation for damages incurred due to unlawful processing of your personal data.
You can submit your applications regarding the above rights through the Data Subject Application Form on our website. Your application will be processed free of charge within thirty days, except for cases that require an additional cost, in which case a fee may be charged according to the tariff determined by the Personal Data Protection Authority.
*We are committed to protecting the personal data of customers, by collecting only the necessary, basic data about customers / users that are necessary to fulfill our obligations; we inform customers about the use of the collected data, we regularly give customers the opportunity to choose how their data is used, including the opportunity to decide whether or not to remove their name from lists used for marketing campaigns.
All user data is strictly kept and is only available to employees who need this data to perform their job. All our employees and business partners are responsible for respecting the principles of privacy protection.
